He is among many knowledgeable travelers who complain about the confusion, frustration and time lost trying to figure out how to operate their rental vehicles.
Controls and functions vary among models and are often unlike their own cars. Reaching for the glove box can also be a waste of time for renters because operating manuals are often missing.
Too many buttons ????
It can take several minutes just to figure out how to start the car not to mention controlling the radio or air conditioner.
Not long ago we rented a Ford CMAX Hybrid and it took us the entire two days of the rental to began to figure out the controls. About a month later we rent another CMAX and found that we had only scratch the surface, and there was no owners manual in the car. We are frequent renters and are considered to have above average intelligence but some of the controls in the new cars can be daunting.
A few days ago I was standing at the rental counter returning a vehicle and the man who had just pick up his rental came back in and said, "There is no key! How do I start the car." The rental agent explained that you put your foot on the brake and push the button and the car starts. Sounds so simple but when you are use to turning a key....
According Enterprise Rent-A-Car, their operations involve employee interaction during the selection of a vehicle, which provides more one-on-one time with customers to review vehicles overall.
Enterprise Holdings' car rental customers also can also use smartphones to scan QR codes, located on key tags, to launch an OnRamp Concierge site. She says it has information about features for most vehicles in the company's fleets, though it's not as detailed as owners manuals.
Enterprise Holdings' policy is to have an owners manual in the trunk of each car.
Hertz says it has an owners manual in every vehicle. Hertz spokesperson says the company "prides itself on ensuring its customer-service employees have the tools available to address any vehicle operating questions."
Avis and Budget say that agents will assist if customers have questions or can't figure out how to work any of the features.
Dollar and Thrifty say they try to ensure employees are kept up to date about their fleet's various options and educate them before bringing in new vehicles.
The best solution is if you are going to rent a car make sure you add an extra fifteen to twenty minutes to your schedule to familiarize yourself with the essentials (mirrors, lights, windshield wipers, seat positioning and emergency flasher) to safely operate the vehicle. Everything else should be able to be figured out as you go.
Call Rawhide Travel and Tours and start planning that special vacation or event today. 602-843-5100 or visit our website rawhidetravel.com
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Rawhide Travel and Tours Inc
6008 West Bell Rd # F105
Glendale, Arizona 85308-3793
(602) 843-5100
rawhidetravel.com
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